The United States Mint has discovered that an estimated 2,700 orders placed online have been deleted in error. Approximately 2,200 of these orders were for the 2010 American Silver Eagle proof coins. The Mint has been attempting to contact the customers whose orders have been affected.
The deleted orders were placed between Friday, November 19 at 12:00 Noon ET and Sunday, November 21 at 7:30 PM. During this time, the Mint had processed more than 35,000 online orders. According to a statement provided by the Mint, indications point to the computer system being overloaded by a high volume of internet orders being processed.
The majority of deleted orders seem to have been placed between 2:00 PM and 3:00 PM on Friday, when online order volumes were the highest. The 2010 Proof Silver Eagles officially went on sale at 12:00 Noon ET that day.
Since discovering the error, the Mint has been emailing and calling customers whose orders were deleted. These customers have been urged to resubmit their orders by phone. To compensate for the inconvenience caused, the replacement orders will be given priority handling and free expedited shipping.
The deletion of customer orders closely follows problems experienced on November 11 when approximately 100,000 email notification were sent in error. These emails were sent to customers who had placed subscription orders, predominantly for the 210 Proof Silver Eagle. The emails indicated that the product had been sold out and orders were canceled. Later that evening the US Mint sent a follow up email indicating that the first email had been sent in error.
Early the following week, another message was sent indicating that the erroneous email was “not due to a computer glitch,” but rather it was their fault. The Mint apologized again for the inconvenience caused and stated, “we have taken measures to ensure that this type of error does not happen again.”