The U.S. Mint has announced that in 2016 it will be phasing out the practice of fulfilling orders by mail. Mail order forms will no longer be distributed after January 1, making the Mint’s next brochure, due to be issued next month, the first to be mailed without an order form.
Mail orders will be accepted and fulfilled until September 30, 2016, the end of the current fiscal year. After that, the Mint will return them with a request that customers make their purchases on the Mint’s Web site, by telephone (800-USA-MINT), or at point-of-sale locations at the Washington, Philadelphia, or Denver Mints.
A press release notes that the change comes as the Mint attempts to improve its consistency in fulfilling orders. Increasingly, mail orders are being declined after inventory for popular products has been scooped up by customers who’ve made their purchases via phone or the Internet. The Mint points out that mail orders not only take longer to arrive; they also take longer to process and ship. By discontinuing its mail order program, the Mint hopes to improve its efficiency and customer service.
— United States Mint (@usmint) December 15, 2015
The Mint has also sent out a reminder that it is offering a $10 discount on expedited shipping until December 21. For more information, please visit the U.S. Mint’s Web site.
Update (12/18/15): Adam Stump of the U.S. Mint has sent out the following notice amending the Mint’s prior statement on mail orders:
“The United States Mint is currently analyzing a policy change to discontinue the distribution of mail order forms in 2016. Although the next mailing of U.S. Mint product brochures scheduled for January will highlight the online and phone ordering process, mail orders will continue to be accepted as usual. Updates on the policy will be announced in 2016.”