On November 11, 2010, approximately 100,000 United States Mint customers received email notifications indicating that certain back ordered and subscription products had been canceled. A large portion of the emails had indicated that subscriptions for the 2010 Proof Silver Eagle were canceled and the product had been sold out.
Information provided by customer service representatives and a subsequent email notification from the US Mint indicated that the initial emails were sent in error and the 2010 Proof Silver Eagle was not sold out.
Comments and messages from readers have confirmed that subscription orders for the Proof Silver Eagles were reinstated over the weekend.
The US Mint has also provided the following message apologizing for the error and confirming that subscriptions have been reinstated:
This e-mail is a follow-up to the one you received last week which erroneously indicated that the United States Mint canceled your order for certain products. Since sending that e-mail, we determined that the erroneous e-mail was not due to a computer glitch. It was our fault, we take full responsibility for it, and we apologize again for any inconvenience and confusion that it may have caused.
The United States Mint took this issue very seriously. Our employees worked diligently throughout the weekend, and we are now confident that we have corrected the error by reinstating all affected orders. Additionally, we have taken measures to ensure that this type of error does not happen again. Accordingly, you will be seeing the normal flow of communications from the United States Mint associated with the fulfillment of your order.
The 2010 Silver Eagle Proof Coin is still scheduled for release on November 19, 2010 at 12:00 Noon ET. Although newly established subscription orders for the product will begin with the 2011-dated coin, this year’s coin can be ordered directly from the United States Mint as soon as sales of the product begin. Pricing has been indicated as $45.95 per coin plus applicable shipping and handling, with a household order limit of 100.